How We Do It
Standard Generator Installation Process
A sales representative will meet with you to determine your generator needs.
We will provide you with a proposal based on the information our sales representative gathered when we met with you.
No sales tax is included in the proposal and will be added where applicable.
If the proposal is accepted, a proposal contract and invoice indicating the deposit amount will be created and sent to you.
Ordering of Equipment
Once the signed proposal contract and deposit are received your equipment will be ordered.
We will begin to prepare for the generator’s delivery by pouring a concrete foundation, if this was included in your proposal. Many generators now have a prepared concrete foundation as an alternative to a poured slab, allowing a lower proposed price and shorter installation time.
Our technicians will install the generator’s electrical system to prepare for connection to your home. You do not have to be home at this time unless your panel is located inside the house. We will make arrangements with the electrical power company to schedule connections to the electrical service. This requires a power outage ranging from 2 to 8 hours, depending on the power company’s response time. You do not have to be home when this occurs, unless your panel is located inside your home.
Fuel Supply Connection
Our technicians will install the generator’s fuel supply system. You do not have to be home while the work is being performed, but we will need you to return when we finish so we can relight the pilot lights.
We will make arrangements with your fuel provider to make an appointment to upsize your meter if needed. You DO have to be home when this occurs so the fuel company can relight the pilot lights.
Once the new gas meter is installed you can contact us to schedule a startup in which we start the generator, test its operations, and provide a demonstration to you and answer any questions you might have.
Final payment is due at startup.
We have had our GE generator for 3 years, love the service contract! And the service we receive from it!
Very High Quality
Very High Quality, Very friendly & Informative
Excellent service & always has been. I just have 2 issues. I would appreciate a phone call, saying the service tech was coming. 2nd is for y'alls protection. I feel like I should have to sign something. If I don't know you're coming & I don't sign anything, I can say y'all never came by & never pay you. Just my opinion. Overall though, very satisfied.
Professional installation estimate and installing generator
When I inquired about an estimate for installation and service, the visit was prompt and thoroughly knowledgeable about the product. The price was fair and itemized. the installation went very smoothly and coordinated with the propane dealer's installation. I was trained on operation and have good notes for review. I called the service line for assistance once and received a prompt call-back and answer. I am very satisfied with my generator and operation.
We are very satisfied with our generator. We experienced only one power outage with perfect function of our equipment. We feel that our installation was done in a most professional manner.
Superb service and follow-up
GenPro's team has serviced generators at two homes we've owned, and installed one of them. The service has always been prompt and exceptional. Highly recommend them.
I have been pleased with Genpro in every respect. They recommended a brand different from what I was looking at. I followed their recommendation, and have been very pleased. Their service has been great in sales, installation and subsequent routine service. They do what they say they're going to do, when they say they're going to do it. Can't ask for much more than that.
They do what what they say when they say they'll do it.
Set the exercise time AM instead of PM, so now generator exercises at night. Net to change.
Professional and friendly
Genpro installed my generator and does yearly maintenance on it. They did an exceptional job installing, having to cope with my aged farmhouse which threw a few curves into the process. It's been 3 years and the generator is dependable and works just as they told me it would. Toward the end of each year, I get a call to set up an appointment for the annual maintenance and the tech is on time, quick and friendly. When I have gone to their shop I was greeted as a friend and they make it apparent that my business is valued. I wish I could find other companies to work with that I could depend on to do just what they said they would and that were glad to get my business. I also value the way they treat me and my concerns and suggestions, always happy to talk things over with me and adapt their work to my needs.
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- Factory Certified Service Technicians
- KOHLER Platinum Direct Dealer